Complaints/Feedback

Making a complaint

When making a complaint, it is important that you let us know the nature of your concern so that we can direct this information to the most appropriate colleague.  We would ask that you outline your concern and refrain from sharing any personal or sensitive information about any person associated with this complaint or concern in your initial correspondence with us. 

Please view the instructions below, indicating who to contact for different types of complaints or feedback. We will respond to you within 5 working days.

If your complaint or concern is about a therapist: 

If you have a complaint or concern about a qualified therapist, we will share this information with our Ethics and Professional Standards Committee.  We would advise that you also check whether the therapist is listed on either the British Psychoanalytic Council or Association of Child Psychotherapists register. If they are, you can also raise your concern directly with the organisation that they are registered with.

If your complaint is about a bpf trainee:

Please contact [email protected]

If you wish to make a complaint, or provide feedback, about any of the bpf’s other services or activities:

Please contact [email protected]